FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

What is the term of payment?

You can pay by T/T, pay pal or credit card.

What is the term of delivery?

FOB, CIF or DDP.

What about delivery time?

It depends on the items and quantity that you will order. Normally it’s within 15-30 working days after receipt of full payment or down payment.

How will you send my order to me?

The products can be sent by sea, by airfreight or by courier, depends on size and weight of cargo..

How long can I get my order?

It depends on the way of transportation. Generally it takes 4 weeks for sea shipment or one week for airfreight. We suggest you to place order three months before you expect to get the product for full container quantity that will be shipped by sea. 

Shall I pay custom duty?

Yes you should pay custom duty, if any, according to your custom regulation.

What about the warranty time?

Generally it’s 12 months or 2000 working hours, whichever occurs first. Warranty will be provided to end users by local dealer.

How about the after-sales service?

The local dealer of our product will provide after sale service to end users. We will provide technical support to the dealers.

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